1 Day Management Development Course
1 Day Management Development Course
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First-Line Management Development
Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... Define what leadership is using directive/supportive strategies as appropriate Recognise the stages of development of one’s team Adapt one’s style to suit the situation appropriately Understand some of the disciplinary process Give constructive feedback to encourage a happy and productive workforce Enhance communications and influencing skills in role of intermediary between staff and director level Feel comfortable in managing performance and giving appraisals.
STL virtual classroom training
We all have to accept our preferred face-to-face method just isn't an option right now. However, virtual classroom training that we have developed offers some benefits which can make it seem less of a compromise and more of a viable interim training solution.
Our virtual classroom training is delivered by the same team responsible for achieving industry leading customer satisfaction ratings with face-to-face training, so rest assured you are in safe hands.
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Suitability - Who should attend?
The workshop is for all those who are interested in, or are already in, a first-line of management role, as well as for those leading hands without full authority. It aims to help establish a good grounding of management skills which will help the delegate move forward in his/her role.
Training Course Content
What do people look for in a manager? Leadership as a learned behaviour Types and styles of leadership Forming and Developing Your Teams Encouraging responsibility: Let them own and manage the work Management does not mean managing everything Strategy Outcome Board Team Members, their behaviours and motivations Team stages Developing a High Performing Team Looking at Situational Leadership Situational Leadership Model How do you communicate through the hierarchical layers? Applying the Model in various situations The Disciplinary Process General Rules Gross Misconduct Investigating a Complaints Disciplinary procedures Observing/Monitoring Appraisals and Giving Feedback Scenarios to elicit ways of giving feedback BOOST and EECC Models Coping with Criticism Influencing Relationships Positively Setting up the Six Step process for Coaching
Course Duration: 1 day.
