Building Great Relationships Course
Building Great Relationships Course
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Building Great Relationships:
Why Are Relationships Important?
Consider what happens to an organisation where its people lack quality relationships:
You may have teams of amazing people but with no idea how to work better, together. They may lack direction or be unable to articulate their thoughts. Grievances may go unaddressed which will worsen over time.
Conversely, people who establish and maintain good relationships are able to convey their objectives clearly and command trust and respect based on the rapport they have built.
Externally too, by developing strong relationships with customers, your business goes from being a 'just a supplier' to a brand which people trust and engage with. In your personal life, strong bonds with family and friends help you to lead happier, healthier lives, with more positivity and less stress!
DURATION:
This is a one-day training course structured into 10 modules
COURSE AIMS:
To give staff members appropriate tools to influence a range of situations at work, encouraging others to 'give of their best' and promoting workable compromises.
TARGET AUDIENCE:
Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.
MODULE 1: Introduction and Course Overview
MODULE 2: About Positive Relationships
Learning outcomes: Use our questionnaire to help you identify and prioritise your interpersonal skills development.
Topics covered:
-Forced Relationships
Influences in Forming and Building Relationships-
Why we Need Positive Relationships-
Identifying what you Need from Relationships-
MODULE 3: Models of Behaviour
Learning outcomes: How we communicate, the parts of communication and the importance attached to each part.
Topics covered:
The Betari Box-
Strokes-
-Transactional Analysis and Ego States
The Three Parts of Communication-
Assertiveness vs Responsiveness-
MODULE 4: Building Rapport
Learning outcomes: Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.
Topics covered:
What Is Rapport Building-
Tips for Establishing Rapport-
Tips for Building Rapport-
MODULE 5: Increasing your Likeability Factor
Learning outcomes: Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.
Topics covered:
Being Capable-
Being Caring-
Being Uplifting-
How to Increase your Likeability Factor-
Being Amiable-
-Being Dependable
MODULE 6: The Assertive Approach to Relationships
Learning outcomes: Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.
Topics covered:
Saying No Nicely-
The Three Step Approach to Assertive Behaviour-
The Assertive Approach-
Understanding Different Behaviour Types-
The Need to Be Assertive-
MODULE 7: Influencing Relationships
Learning outcomes: Understand how physical and psychological stressors can impact of the human voice.
Topics covered:
Difficult Relationships-
Whats in it for Me? (WIIFM)-
Power and Influencing-
Dale Carnegie and Self Awareness-
Dale Carnegie-
MODULE 8: Openness, Disclosure and Feedback
Learning outcomes: Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.
Topics covered:
Giving and Receiving Feedback-
Trust and Respect-
The Psychological Contract-
What Is Disclosure?-
The Johari Window-
MODULE 9: Effective Networking
Learning outcomes: Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.
Topics covered:
Reasons for Networking-
The Benefits of Networking-
Things to Remember With NetWorking-
Simple Tips for Networking Meetings-
Effective Business Networking-
MODULE 10: Your Personal Action Plan
