Business Improvement and Quality Management
Business Improvement and Quality Management
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Course Overview:
This course will help you understand and be able to implement recognised Best Practice tools and techniques which is aimed at maximising both business and people performance. Improvement methodologies such as Kaizen, Lean and Six Sigma offer companies a new means of instilling business process improvement principles within their corporate culture to help implement Total Quality Management and Continuous Improvement.
Course Benefits:
1- Greater understanding of the context in which business process improvement and quality techniques.
2- Support business strategy and high-level strategic goals through applications of improvement techniques.
3- Enhance performance management through higher recognition of the importance of business process improvement.
4- Contribute to the application of 5S and Visual Management techniques to enhance process control.
5- Become a better team player within the Lean model.
6- Apply structured problem-solving techniques to improve performance.
7- Choose the appropriate action plan to reduce the 6 Big Losses of company’s machine and equipment.
8- Apply SPC techniques and to improve and control quality performance.
2- Support business strategy and high-level strategic goals through applications of improvement techniques.
3- Enhance performance management through higher recognition of the importance of business process improvement.
4- Contribute to the application of 5S and Visual Management techniques to enhance process control.
5- Become a better team player within the Lean model.
6- Apply structured problem-solving techniques to improve performance.
7- Choose the appropriate action plan to reduce the 6 Big Losses of company’s machine and equipment.
8- Apply SPC techniques and to improve and control quality performance.
Modules Outline:
Module 1: Strategy Deployment:
- Vision, Mission & Purpose.
- Strategy Mapping.
- What is Strategy? - An Overview of its Aims and Purpose.
- Strategic Management Tools.
- How business process improvement supports strategy?
- Using Strategy Maps to Identify Areas for Business Improvement.
- Effective Strategy Execution.
- Designing and Using Effective Performance Management Systems.
- How business process and quality improvement fit in?
Module 2: Performance Management:
- Process Management.
- Business Process Simulation.
- Key Performance Indicators.
- Balanced Scorecards (BSC).
- Lean Awareness.
- Key Tools of Lean.
Module 3: Process Excellence:
- Six Sigma Methodologies.
- 8D Problem Solving Process.
- Tools & Techniques for Problem Solving.
- Risk Management.
- Failure Mode & Effect Analysis (FMEA).
- Kepner / Tregoe Rational Problem-Solving Method.
Module 4: Performance Tracking & Monitoring:
- The Meaning of Quality.
- Quality Control.
- Attribute and Variable Methods of Measurement.
- Frequency Distribution.
- Normal and Non-Normal Distribution Curves.
- Standard Deviation for Normal Distributions.
- Process Improvement Stages.
- Machine Capability.
- Cp / Cpk Interpretation.
- Statistical Process Control.
- Concern and Corrective Action Logs.
Module 5: High Performing Work Teams:
- Organisational Values & Culture.
- Effective Teamwork.
- Effective Team Leadership.
- Consensus Reaching Tools and Techniques.
- Facilitation and Coaching Skills.
Who is this course for?
This course is suitable for professionals who would like to take a wider perspective how they can improve their business while ensuring all team members are given opportunities to contribute to the improvements. This will ensure any gains made are both supported and sustainable.
