Certificate in Customer

Certificate in Customer & Customer Service Level 2

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Overview

Endorsed Certificate in Customer & Customer Service Level 2 from a Certificate of Achievement. This exclusive Level 2 Customer Service Course is ideal for jobseekers and existing members of the workforce alike. Study Customer Service Course Level 2 the most important elements of the customer experience, including the importance of meeting expectations, the role non-verbal communication plays in customer care, effective telephone manner and many more besides. Five insightful course units deliver an intensive overview of Customer Service - Course provision, with no deadlines and full tutor support from start to finish. Study today and begin working towards a brighter tomorrow!

Certificate in Customer & Customer Service
One of our most popular courses, this insightful Certificate in Customer & Customer Service is perfect for job seekers and existing members of the workforce alike. Explore the competencies, qualities and core values that combine to create truly outstanding Customer Service specialists. Whether pursuing promotion, looking to secure your first professional position or simply out to improve your performance in a Customer Service setting, a fully-endorsed Customer Service - Course from STS Courses could make all the difference!

Description
Customer Service

It’s impossible to over emphasise the importance of providing exceptional Customer Service. As competition continues to grow across all sectors, more consumers than ever before are basing their purchase decisions exclusively on the support they’re provided with. These days, it’s not simply a case of quality product and low prices winning the day. Instead, consumers insist on the kind of all-round experience that has them instinctively coming back for more. As a result, demand for qualified and capable Customer Service specialists on a global basis is growing at its fastest ever pace.

Customer Service - Course syllabus:
This Customer Service course consist the following units:

Unit 1: What is Customer Service
This module covers the following topics:
  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more

Unit 2: Effective Telephone Techniques
This module covers the following topics:
  • Empathy
  • The Importance of Empathy
  • Defining Communication
  • Telephone Techniques
  • Handling Everyday Requests
  • Plus more

Unit 3: Strategies for Dealing with Difficult Customers
This module covers the following topics:
  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Be a Problem Solver
  • Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce It
  • Dealing With Stress
  • Plus more
Unit 4: How to Understand and Solve Your Customers' Problems
This module covers the following topics:
  • The Process
  • The Recovery Process
  • The Fifth Critical Element
  • The Sixth Critical Element
  • Power Talk
  • Plus more
Customer Service - Course Benefits
This Customer Service course has the following benefits:
  • Endorsed Course
  • Full Tutor Support
  • Self Paced, No Fixed Schedules
  • Available to Students anywhere in the World
  • Interest Free Fee Instalments
Customer Service - Course Outcomes:
On this Customer Service - Course you will learn basics of Customer Service. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

Customer Service - Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Customer Service - Course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links
Course assessment
You will be continually assessed throughout the Customer Service - Course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Who is this course for?

Customer Service
  • Candidates looking for a career change
  • Candidates looking to upgrade their CVs for better job prospects
  • Existing customer care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in Customer Care

Requirements

Customer Service

There is no particular entry requirement for Customer Service - Course. We do not ask for any previous qualification or experience.

Course Duration: 130 Hours.
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