Change
Change Course
Overview:
This course is designed to enhance learners’ understanding of change, to make them better equipped to analyse the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance.
Modules Outline:
Module 1: Course Overview:
Module 2: What is Change?
Module 3: The Change Cycle:
- The Three Phases.
- Endings.
- Transitions/Neutral Zone.
- Beginnings.
- Insights.
Module 4: Who Moved My Cheese?
- Hem and Haw's Journey of Loss.
Module 5: The Pyramid Response to Change:
- Top Management.
- Middle Management.
- Employees/Workers/Associates.
Module 6: A Four Room Apartment:
- Contentment - Renewal - Denial - Confusion.
Module 7: Dealing with Resistance:
- Empathy: The First Key to Successful Change.
- Participation: The Second Key to Successful Change.
- Communication: The Third Key to Successful Change.
Module 8: Strategies for Dealing with Change:
- How to Change Negative Situations or Avoid Them Altogether.
Module 9: Managing Anger:
- The Five Dimensions.
Module 10: Managing Stress:
- Stress Management Techniques.
Your Personal Action Plan.
