Communication Skills With CPD
Communication Skills With CPD
Overview
Supercharge Your Communications - and Your Life
So many of the problems that we experience in life, whether at work or in our private lives, can be traced back to poor communication.
And the reverse is true too. When things go well, without any mishaps, isn't that down to when things were communicated well?
Learning how to communicate effectively will see you achieving far more in your life, as more things go according to plan, and fewer things go wrong.
Move away from some basic errors that you may be making, become a much better communicator, and see more of your life work out the way you want it to!
4 CPD hours / points
Accredited by The CPD Certification Service
Description
Includes Types of Communication, Questioning & Listening, Being Effective, Overcoming Problems
How Communication Works
- The Dynamics of Communication
- Communication is a Two-Way Street
- The Four-Step Cycle of Communication
- The 6 Cs of Communication
- Five Communication Styles
- Identifying and Adjusting your Communication Style
- Influence or Persuade?
Face-to-Face Communication
- The Three Components of Communication
- Body Language and Non-Verbal Messages
- Using the Right Words
- On the Front Foot: Being Positive
- Appearance
- First Impressions
Telephone Communication
- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
- Factors of Voice
- Improving Telephone Communication
- Overcoming the Challenges of Telephone Communication
Written Communication
- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
- Quick Tips for Types of Messages
Questioning and Listening Skills
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
- The Five Levels of Listening
- Active Listening
- Non-Verbal Signs of Active Listening
- Verbal Signs of Active Listening
How to be an Effective Communicator
- The Wheel of Communication
- Getting your Self-Image Right
- Is your Self-Image Correct?
- How to Find Out What Others Think About You
- Asking for Feedback
- Your History & Experiences
- Your Preconceptions: Stereotyping
- Prejudices
- Dismantling your Assumptions
- Your Level of Understanding
Overcoming Communication Problems
- Why Communication Goes Wrong
- Barriers to Communication
- Dealing With Opposition
- Dealing With Conflict
- Delivering Difficult Messages
- Four Tips for Delivering Difficult Messages
Getting Better Outcomes
- Intimidation
- The Effect of Location
- Timing: What's Best For Them
- Best Practices For Communicating Effectively
Who is this course for?
We All Need Great Communications for a Happy Life!
Look at it the other way: bad communications create confusion. People have to guess what you want – and often guess wrong. If that upsets you, think of how they feel!
We all need this course. It's the most popular course we deliver – and no wonder.
By fixing problems with the way we communicate, we make our lives – and our relationships – run more smoothly. Everyone (including ourselves!) becomes more relaxed and things get done more efficiently. And the end results are usually a whole lot better too.
Course Duration: 4 Hours.
