Effective Communication Skills Course
Effective Communication Skills Course
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Effective Communication Skills:
Soft skills - sometimes referred to as interpersonal or social skills - determine your ability to communicate, interact and organise yourself. These transferrable skills, can be used in all career paths as well as your personal life.
Developing job-specific abilities are important to succeed; however, these 'hard skills' are rarely enough on their own. People with extensive technical knowledge can struggle to perform if they lack interpersonal skills, so perfecting your soft skills is essential if you are to recognise your full potential.
People with good soft skills communicate effectively, build positive relationships, manage their time properly and work well under pressure. They are assertive, confident and get their message across while showing respect towards other people. Everybody benefits.
DURATION-
This is a one-day training course structured into 10 modules
COURSE AIMS-
This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
TARGET AUDIENCE-
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
*MODULE 1: Course Overview and Learning Objectives
MODULE 2: How Communication Works*
Topics covered:
Influence or Persuade-
Identifying and Adjusting your Communication Style-
Five Communication Styles-
The 6 Cs of Communication-
The Four-Step Cycle of Communication-
The Dynamics of Communication-
Communication is a Two-Way Street-
MODULE 3: Face-to-Face Communication*
Topics covered
First Impressions-
Appearance-
On the Front Foot: Being Positive-
Using the Right Words-
The Three Components of Communication-
Body Language and Non-Verbal Messages-
MODULE 4: Telephone Communication*
Topics covered:
Overcoming the Challenges of Telephone Communication-
Improving Telephone Communication-
Factors of Voice-
Advantages of Telephone Communication-
Disadvantages of Telephone Communication-
MODULE 5: Written Communication*
Topics covered:
Quick Tips for Types of Messages-
The Power of Words-
Right First Time-
Keep it Concise-
Address your target-
Keep it Simple-
Your Three Stage Structure-
MODULE 6: Questioning and Listening Skills*
:Topics covered
Verbal Signs of Active Listening-
Non-Verbal Signs of Active Listening-
Active Listening-
The Five Levels of Listening-
How Asking Question Helps You-
Open and Closed Questions-
The Funnel-
MODULE 7: How to be an Effective Communicator*
:Topics covered
Your Level of Understanding-
Dismantling your Assumptions-
Prejudices-
Your Preconceptions: Stereotyping-
Your History & Experiences-
Asking for Feedback-
How to Find Out What Others Think About You-
Is your Self-Image Correct?-
Getting your Self-Image Right-
The Wheel of Communication-
MODULE 8: Overcoming Communication Problems*
:Topics covered
Four Tips for Delivering Difficult Messages-
Delivering Difficult Messages-
Dealing With Conflict-
Dealing With Opposition-
Barriers to Communication-
Why Communication Goes Wrong-
MODULE 9: Getting Better Outcomes*
:Topics covered
Best Practices For Communicating Effectively-
Timing: Whats Best For Them-
The Effect of Location-
Intimidation-
MODULE 10: Your Personal Action Plan
