HR Administrators Diploma
HR Administrators Diploma
Overview
HR Administrators Diploma (Level 5) - Upon successful completion, a learner will get a CPD Accredited Diploma
HR Administrators Diploma is one of the Most Selling HR Administrators Diploma offered by UK Professional Development Academy to provide Knowledge about HR Administrators to those who are looking to work in HR Administrators and Management Sector. UKPDA is one of the Leading Online HR Administrators Diploma providers in United Kingdom, HR Administrators Diploma include important modules that teach learner about their need and succession in their professional life.
HR Administrators Diploma provides the learner with key information about application and skills that are demanded in HR Administrators Sector. HR Administrators Diploma provide lessons, modules and quizzes to get access and knowledge on the end provided with Professional Certificate that help in Career building in professional life. HR Administrators Diploma make learner able concept of HR management, Administrative Office Procedures, Administrative Support Skills, Business Writing, Coaching and Mentoring, Conflict Resolution, Creative Problem Solving, Customer Support, Employee Motivation and Employee Recruitment.
HR: Course Benefits
The following is included for online study with UK Professional Development Academy.
1. Courses / Training that best suit to Work Experience, Knowledge and Skills
2. Self-paced Training/Courses to continue working while studying
3. Self-Paced Courses to get free from the deadlines
4. Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
5. Assessment resources accessible through our online learning platform 24/7.
6. A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.
30 CPD hours / points
Accredited by Step Ahead CPD
Description
HR Course' Modules Outline
Module 1: Human Resource Management
• Describe the implications of different aspects of Human Resource Management on their daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees’ health and safety
• Provide accurate, actionable feedback to employees
• Act appropriately in situations requiring discipline and termination
• Evaluate some of the strengths and opportunities for Human Resources in your own workplace
• Identify three areas for further development within the Human Resources field as part of a personal action plan
Module 2: Administrative Office Procedures
• Organise a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools
Module 3: Administrative Support Skills
• Getting Organised
• Manage their time more effectively
• Prioritise their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority
Module 4: Business Writing
• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
Module 5: Coaching and Mentoring
• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary in defining the current state or reality of your employee’s situation.
• Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
• Identify the steps in developing a finalised plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.
• Identify and overcoming common obstacles to the growth and development of your employee.
• Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
• Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.
Module 6: Conflict Resolution
• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques
Module 7: Creative Problem Solving
• Understand problems and the creative problem solving process
• Identify types of information to gather and key questions to ask in problem solving
• Identify the importance of defining a problem correctly
• Identify and use four different problem definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
Module 8: Customer Support
• Define customer support
• Know the different venues for customer support
• Recognise challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support
Module 9: Employee Motivation
• Defining motivation, an employer’s role in it and how the employee can play a part
• Identifying the importance of Employee Motivation
• Identifying methods of Employee Motivation
• Describing the theories which pertain to Employee Motivation – with particular reference to psychology
• Identifying personality types and how they fit into a plan for Employee Motivation.
• Setting clear and defined goals.
• Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.
Module 10: Employee Recruitment
• Defining recruitment.
• Understanding the selection process.
• Recognising the GROW model and how to set goals.
• Preparing for the interview and question process.
• Identifying and avoiding bias when making offers.
• Discovering ways to retain talent and measure growth
Course / Training Format
After successful enrolment, learner will get access to UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
Assessment
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the Test in the case of not being successful at first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test
(online multiple-choice test - Unlimited attempts).
Duration
The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.
Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
