PA and Secretarial Course
PA and Secretarial Course
Course Overview
The field of Admin, Secretarial & PA services wide open for confident candidates with outgoing personalities and relentless attention to detail. The professional PA is the ultimate multitasker, hired to oversee the personal affairs and activities of those they support. Some secretaries and PAs handle everyday admin for established organisations, while others are hired by a single executive, entrepreneur or influential figure. Whichever path you choose, to become a trusted and respected PA or Secretary is to open the door to a world of incredible career opportunities. Success as a PA or secretary is as much about personal qualities and character as it is hard skills. If you consider yourself to be a responsible, hardworking people-person with excellent time management skills, you’re already halfway there. It’s simply a case of getting to know the functions of PAs and secretarial workers, in order to ready yourself for a fascinating career in the field.
This course could hold the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life, studying from home at a pace and time to suit your schedule. Learn how to handle an extensive range of essential office admin duties, compose important business letters and handle complex mail and shipping requirements. Course content also covers making travel arrangements on behalf of others, organizing meetings and events, the importance of time management as a PA and how to become a better communicator.
Course Benefits:
By completing this course, you’ll benefit from a wide variety of essential skills and competencies including:
1- Advanced organisational skills.
2- Professional time management and prioritisation skills.
3- Improved written and verbal communication skills.
4- How to handle sensitive matters with discretion.
5- The confidence to oversee important and ambitious tasks.
6- Enhanced accuracy and attention to detail
7- Improved self-confidence and general motivation.
8- The ability to remain calm under pressure.
9- Detailed knowledge of all key secretarial functions.
10- The opportunity to take your career to a higher level.
Modules Outline:
Module 1: The Job Functions of a PA / Secretary:
• Role and Responsibilities of a PA / Secretary.
• Daily Routine.
• Office Supplies.
Module 2: Telephone Skills:
• Telephone Usage.
• Telephone Manners.
• Telephone Etiquette Tips.
• Domestic Long-Distance Calls.
• Voice-Mail Etiquette.
Module 3: Mail Services and Shipping:
• Postal Automation: Encoding for Business Mailers.
• Forwarding First-Class and Other Mail.
• Alternatives to Royal Mail.
• Other Shipping Services.
Module 4: Travel Arrangements:
• Transportation Reservations.
• Finding a Reputable Agent.
• Using a Travel Agent for International Travel.
Module 5: Organising Meetings:
• Anatomy of a Meeting.
• Types of Corporate Meetings.
• Common Problems When Scheduling Meetings.
• Planning for the Conference.
• Preparing Conference Materials.
Module 6: Time Management:
• Overview of Time Management.
• Controlling Procrastination.
• Maintaining an Activity List.
• Creating Action Plans.
Module 7: Keeping Accurate Records:
• How to Alphabetize for Filing and Indexing.
• Individual or Personal Names.
• File Cabinets.
• Organizing Your Computer Files.
• Using Documents Library.
Module 8: Writing Business Letters:
• Business Documents.
• Beginning the Letter.
• Closing the Letter.
• Hyperlinks in Email Messages.
• Email Protocol for Administrative Assistants.
• HTML Format Versus Plain Text.
• What Messages Are Inappropriate for Business Email.
Module 9: Other Written Communication:
• Reports.
• Memorandum Report.
•Report Templates.
• Editing and Proofreading.
• Electronic Revisions.
Module 10: Presentation Skills:
• Good Preparation.
• Starting and Ending Your Presentation.
• Visual Aids.
• Group Presentations.
Module 11: Communication Skills:
• Nonverbal Communications.
• Customer Service.
• Customer Service Fundamentals.
• Types of Interviews.
• Question Sequence and Wording.
Module 12: Active Listening:
• The Basics of Active Listening.
• Understanding the Communication Process.
Module 13: Administrative Skills:
• Importance of Business Environment.
• Types of Business Environment.
• Social Responsibility of a Business.
• Business Ethics.
Module 14: Office Management & Supervision:
• The Role of the Office Manager.
• Building Trust with Your Team.
• Typical Ethical Issues in Business.
• Whistleblowing.
• Plant Closing Laws.
Module 15: Budgets and Managing Money:
• Monitoring and Managing Budgets.
• Decision Making.
Module 16: Dealing with Difficult People Conflict Resolution:
• Different Stages of Conflict.
• The Role of Communication in Conflict Resolution.
• Conflict Management.
Module 17: Business Ethics for the Office:
• Introduction to Business Ethics.
• Philosophical Approaches to Ethics.
• Developing Codes for Office Ethics.
• Common Ethical Dilemmas.
Module 18: Business Etiquette:
• Introduction to Business Etiquette.
• Proper ways for Business Dining.
Module 19: Effective Planning and Scheduling:
• Introduction to Work Breakdown Structure.
• Estimation Process and Aligning Resources for a Project.
• Effective Project Planning.
• Project Risk Management and Communication Plans.
Who is this course for?
This exclusive course was designed to appeal to existing secretarial/administrative workers pursuing promotion, or newcomers looking to secure their first professional position.
