Different Types of Behaviour
- Definitions of Behaviour Types
- Recognising Aggressive, Passive and Assertive Behaviours
Causes and Effects of Behaviour Types
- Possible Causes of Different Types of Behaviours
- Impact or Effects of Each Type of Behaviour Pros and Cons of Different Behaviours
Assertiveness and You
- Self Reflection
- The Benefits of Assertive Behaviour to You
Personal Communication Styles
- What is Communication?
- Getting Communications Across
- Personal Communication Style Questionnaire
Getting Our Thinking Right
- Our Inner Dialogue
- Managing Our Inner Dialogue
- Understanding Rights and Responsibilities
- Responsibilities of Assertiveness
- Exercises: Inner Dialogue and Rights and Responsibilities
- Positive Thinking
Body Language and Assertiveness
- How Important is Body Language?
- Demonstrating Assertive Body Language
Saying the Right Things
- Guidelines for Assertive Words
- The Three Step Approach to Being Assertive
- Exercises in Applying Assertiveness
More Assertiveness Techniques
- Reflecting/Playback
- Fogging
- Broken Record
Starting to be More Assertive
- Making Requests
- Tips for Making Requests
- Saying no: Refusing Requests
- LEEP Model for Handling Aggression from Others
- Applying Assertiveness to Your Own Situation
A Personal Action Plan
Our online courses materials are delivered direct to your email inbox. Our online courses are exactly the same as the classroom version, but include a range of supporting study material. Course materials include a complete assessment which consists of questions and case studies relating to your study material.
There is no time limit for completing your assessment; it can be completed in your own time as your own pace.
All students have their own tutor which they can access should they wish to ask any questions throughout the course. We run free monthly practice sessions for all students doing the home study courses, you will be notified monthly with dates of upcoming practice sessions.