Module 1: Course Overview:
Module 2: What is Change?
Module 3: The Change Cycle:
- The Three Phases.
- Endings.
- Transitions/Neutral Zone.
- Beginnings.
- Insights.
Module 4: Who Moved My Cheese?
- Hem and Haw's Journey of Loss.
Module 5: The Pyramid Response to Change:
- Top Management.
- Middle Management.
- Employees/Workers/Associates.
Module 6: A Four Room Apartment:
- Contentment - Renewal - Denial - Confusion.
Module 7: Dealing with Resistance:
- Empathy: The First Key to Successful Change.
- Participation: The Second Key to Successful Change.
- Communication: The Third Key to Successful Change.
Module 8: Strategies for Dealing with Change:
- How to Change Negative Situations or Avoid Them Altogether.
Module 9: Managing Anger:
Module 10: Managing Stress:
- Stress Management Techniques.
Your Personal Action Plan.