Includes Types of Communication, Questioning & Listening, Being Effective, Overcoming Problems
How Communication Works
- The Dynamics of Communication
- Communication is a Two-Way Street
- The Four-Step Cycle of Communication
- The 6 Cs of Communication
- Five Communication Styles
- Identifying and Adjusting your Communication Style
- Influence or Persuade?
Face-to-Face Communication
- The Three Components of Communication
- Body Language and Non-Verbal Messages
- Using the Right Words
- On the Front Foot: Being Positive
- Appearance
- First Impressions
Telephone Communication
- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
- Factors of Voice
- Improving Telephone Communication
- Overcoming the Challenges of Telephone Communication
Written Communication
- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
- Quick Tips for Types of Messages
Questioning and Listening Skills
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
- The Five Levels of Listening
- Active Listening
- Non-Verbal Signs of Active Listening
- Verbal Signs of Active Listening
How to be an Effective Communicator
- The Wheel of Communication
- Getting your Self-Image Right
- Is your Self-Image Correct?
- How to Find Out What Others Think About You
- Asking for Feedback
- Your History & Experiences
- Your Preconceptions: Stereotyping
- Prejudices
- Dismantling your Assumptions
- Your Level of Understanding
Overcoming Communication Problems
- Why Communication Goes Wrong
- Barriers to Communication
- Dealing With Opposition
- Dealing With Conflict
- Delivering Difficult Messages
- Four Tips for Delivering Difficult Messages
Getting Better Outcomes
- Intimidation
- The Effect of Location
- Timing: What's Best For Them
- Best Practices For Communicating Effectively