Course Outline
Level 5 Health & Safety in Workplace Diploma is CPD Certificate. To achieve a Level 5
Health & Safety in Workplace Diploma learner must have to achieve 10 Modules with 100 Credits / CPD Points
to get get a CPD Accredited Diploma.
Modules Outline
Module 1: Health and Wellness at Workplace
• Access Health and Wellness Program Needs
• Plan a Health and Wellness Program
• Implement a Health and Wellness Program
• Maintain a Healthy and Wellness Program
Module 2: Civility in the Workplace
• Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practising workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
• Learn skills in diagnosing the causes of uncivil behaviour.
• Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
• Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
• Learn facilitate communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilised when there’s conflict within the workplace.
• Learn a recommended procedure for systematising civil behaviour within the workplace.
Module 3: Critical Thinking
• Understand the components of critical thinking
• Utilise non-linear thinking
• Use logical thinking
• Recognise what it means to be a critical thinker
• Evaluate information using critical thinking skills
• Identify the benefits of critical thinking
• Revise perspective, when necessary
• Comprehend problem solving abilities
Module 4: Mental Skills Development
• Understand Bloom’s Taxonomy
• Explain the cognitive domain
• Explore the two cognitive domains
• Explain types of knowledge
• Identify training in the cognitive domain
Module 5: Physical Skills Development
• Understand Bloom’s Taxonomy
• Explain the psycho-motor domain
• Explore the different psycho-motor taxonomies
• Explain ways to implement training in the psycho-motor domain
• Identify psycho-motor activities
Module 6: Lean Process and Six Sigma
• Develop a 360-degree view of Six Sigma and how it can be implemented in any organisation.
• Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
• Describe the key dimensions of quality – product features and freedom from deficiencies
• Develop attributes and value according to the Kano Model
• Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
• Describe what is required to regulate a process
• Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
• Using basic techniques such as DMAIC and how to identify Six Sigma Projects
• Use specific criteria to evaluate a project
• Discover the root causes of a problem
• Design and install new controls to hold the gains and to prevent the problem from returning.
Module 7: Conflict Resolution in the Workplace
• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques
Module 8: Crisis Management at the Workplace
• Understand the myths behind workplace violence
• Define escalation and identify examples
• Learn concerning behaviours
• Know what a trigger is and how that can escalate
• Understand the proper response to an event
Module 9: Handling Difficult Customers at Workplace
• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathise
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances
Module 10: Organisational Skills at Workplace
• Examine current habits and routines that are not organised
• Learn to prioritise your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organise personal and work-space
• Learn to resist procrastination
• Make plans to stay organised in the future